FAQ

Find answers to common questions about Whoopsi, including orders, delivery, returns and getting in touch with our team.

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The current price is shown on each product page and updates with your selected options. Use the country and currency selector in the footer for your region. Check your bag and checkout for the final total, including shipping and any taxes shown there.

Choose WHOOP or Fitbit, open a product and select your exact device model and available options. Add it to your bag, check the configuration, then complete checkout. For a personalised band, use Create your own.

Check the model name in your device’s companion app or on its original packaging, then choose that exact model on the product page. WHOOP 4.0, 5.0 and MG are separate options: do not choose by appearance alone. Fitbit products have their own compatibility; a Fitbit band is not a universal fit for every Fitbit model. If unsure, send a photo of your device and the product link to our WhatsApp before ordering.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Delivery & Tracking

Timing depends on the product, whether it is a pre-order, and the delivery country. Our current shipping policy gives an estimated 3–6 weeks for pre-order shipping, depending on production; this is not a guaranteed arrival date. Check any product-specific information and the shipping policy before ordering.

Use Track my order or the tracking link in your shipping confirmation email. Tracking becomes available after dispatch and can take time to update after the first carrier scan. If you cannot find the email, check spam or contact us via our WhatsApp or email with your order number.

Contact us via our email or WhatsApp as soon as possible with your order number and the change you need. Changes depend on the order’s production and dispatch status. Review the return and refund policy for the current conditions. Contact us as soon as possible with your order number and the change you need. Changes depend on the order’s production and dispatch status. Review the return and refund policy for the current conditions.

Email us or WhatsApp with your order number, a description and clear photos of any issue. Please check the return and refund policy and contact us before posting a return. Eligibility depends on the item and circumstances; your statutory consumer rights are unaffected.